7 day risk free returns

Diamonds and Solitaire guaranties customer satisfaction with every single purchase made from our store. We will earn your trust by providing you outstanding quality and support at all times. If for any reason you are not satisfied with your purchase, you may return the items unused in its original packing and in the very same condition in which they were originally dispatched by us within 7 working days of receiving your item and it will be accepted back no questions asked. Please read the following steps carefully to return your item, in case you need to:

• Call us on 02082304345 to discuss your return. You will be given a Return Merchandise Authorization (RMA) number.
• Please DO NOT ship your item back prior to obtaining a RMA number.
• We cannot refund insurance and shipping and handling fees(if any) unless return is a result of an error from our side.
• Please include your full name, address, contact phone number, email and a copy of invoice emailed to you at time of purchase.
• We strongly recommend you use FedEx or Royal mail insured shipping for your return.
• For security reasons., please do not write "Diamonds and Solitaire" on the outside of the box.
• Once you have sent the item back to us, check your email as we will send you an email confirming your return has been processed and the respective account has been credited.
• Depending on the payment method, it can take up to 14days for your credit to appear.

If you have any concerns or questions, please contact us on +44 20 8230 4345 or email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Please note: Items that are pre ordered by placing a deposit do not qualify for returns as we will be buying them from trading network and we have to pay upfront for those items. Also items that have been used, altered, resized, worn or damaged in any way will not be accepted for a return. We will not accept non-insured returns. Non-insured packages and improperly packed packages will be sent back to the sender. Diamonds and Solitaire is not responsible for damage or loss during shipment.